Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. This will not affect your broadband connection. It is one of the largest. #4. From April 2023 that will change, Ofcom said today. Phone calls are just routed from the superhub's phone socket to the telephone exchange via a dedicated frequency on the RFoG or HFC coaxial cable connection (depending on your location). Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. QuickStart, set up and connections. The cable is a shotgun cable, with a coaxial cable glued to another cable. Crazy! They must be made of money. I don't work for Virgin Media. Everything you need is posted to you. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Tudor. Or wait here a day or two for a VM Mod to pick this up. You can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. You can also visit our page on how to book an engineer to learn more. A Virgin Media wall socket is simply a point of entry into your home. DTully. Thank you for your post. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Or if the other end of the white cable is in a more useful. The answer is yes. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). I understand there will be a £25 charge. From April 2023 that will change, Ofcom said today. If you can get Quickstart, you can choose one of two delivery options. The new fibre phone line is designed to work with the same phones as the old copper line. Security matters. Broadband. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I have sent you a direct message to allow us to do this with you in a private space. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . All our services will be set up so, once you’re in your. Tudor. VM has a rolling programme of work to move all customers over by 2025. But this is provided you already have an undamaged Virgin Media socket. That is the way I want it to stay. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. the box should be inside your house. I've spoken to Virgin who have said yes along with £99. A BT master socket. Let us know how the visit goes!The Virgin chaps I have dealt with have been very particular about this, as apparently signal levels can fluctuate badly with poor connections. OR. on 12-01-2023 10:45. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Choose the best spot for your wifi hub. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. Pay £75-£99 for Virgin Media to do it. can someone contact me about moving a TV point please. Follow these steps to install your virgin Media Broadband, TV and Phone service. Any other way is going to cause you a load of hassle. This means that the broadband router can be installed at either location and both will need ADSL filters. Now none of my internal phone sockets. If speeds aren’t as good as they could be, try your Pod in different places. Back a step. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You should be able to do it on a call to CS. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. I'm due to have Virgin Media installed next weekend with both TV & broadband services. You can discuss the preferred layout with the VM technician. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Account - Cable. 4. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Always assuming the cable will reach to the BT junction box of course. 1. We appreciate you reaching out to us on here. Provides a range of audio and video signal connections. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. My options are . Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Virgin Media Extension Cable. Options. Options. Switched On Families. I therefore need to get the virgin internet from the front room to the offic. When your number transfers, your BT socket will go dead. Account - Mobile. I still have 6 months fixed contract with VM. My Virgin Media App. This will go from the street cabinet to a "master socket" and from there on in the cabling will be whatever is in the house, this shouldn't be a problem as if the new tenants want to. Account - Mobile. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. We can certainly get a move of the. Installing and configuring your kitRe: Moving broadband socket. We have a virgin media wall socket with an ethernet - 4353656. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. QuickStart, set up and connections. All the sockets are put in for you if they do not exist already e. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of. 3 weeks ago. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). is plugged into your Virgin Media socket on your wall. I have tried to get all 4 set up and can't make them work. You need a small spanner to remove this. 3. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. PS. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 22/11/12 - 11:50 #6. Or if the other end of the white cable is in a more useful. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. 2: Seeker. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. What needs to be done is for the new Virgin Media CV21 connection. I can’t find a wall socket anywhere that matches those indicated by virgin. VM is doing this area-by-area. The Openreach sockets do not work for Virgin Media. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Here you’ll find all the help you need for Virgin Media related problems and issues. See if this works. Account - Cable. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. . Virgin Media customers can run through an online service or contact the Movers team on 150 from a Virgin landline or mobile phone. There are 10 types of people: those. Plug into the wall socket. The second two black cables are from a satellite dish, used by. Get the Hub ready by connecting the wires. Use this splitter inside to split the connection instead of the one you bought. Hi. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. You . It could easily be a DIY job the main problem would be getting the wire through the wall as the cable has a fixed screw socket thing attached which needs to be. Sorry to hear you. We would like to show you a description here but the site won’t allow us. 2. Choose the best spot for your wifi hub. Connect the Hub’s power cable with the blue tab. We all know and love the internet and TV services that can enter our homes through entry points. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. See where this Helpful Answer was posted. Unfortunately Forum Staff are unable to process new deals. Chris. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. A coax cable will also need to be installed by Virgin Media for the live TV signals. Your "loss of signal" point is a good one. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Virgin Media. 1. 95 – £ 59. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. QuickStart, set up and connections. Follow these steps to install your virgin Media Broadband, TV and Phone service. I will send a private message - watch out for the purple envelope inviting you in. I understand that I - 5136713. Got my virgin media self install kit but I don't have a virgin socket. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Regards, Steven_L. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. cancel. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Perfectly safe to remove it. Which was great as that is in a better location than my master Socket was. Pack our kit. on 15-04-2023 16:54. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. When you’re booking your move, let us know if you want to choose a new package for your new home. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. Very poor advice. Vonage 2nd line. Be aware it may complicate things though if you do come to order cable in the future. 2 weeks ago - last edited 2 weeks ago. The cable terminates on a box indoors wherever you want it, within reason. Dave. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. We would like to show you a description here but the site won’t allow us. I am not currently a virgin media customer. Very Insightful Person. The cable could be hidden within, or behind, furniture. Some technicians just take the easiest route for an install not where the customer wants it. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. The main socket fed by this. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Manufacture sure. Virgin Media; My Virgin Media; Shop; Help;. It is really quite simple. Ensure it has clicked into place. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). Installing and configuring your kitSolved: Previously, I had BT connection so I need a wall socket. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. No, you can keep using the same phone you’ve always used. I've tried calling Virgin Media on 150. Installation: Wall socket issue. #VirginMedia #VirginMediaQuickStart #V. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The wall box may be branded with the logos of an old cable TV company (not VM). Where you go, TV 360 goes (if there’s internet). I will assist you on getting this done for you. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. An Ethernet cable – The. I'm very sorry for any issues you've had in speaking with the team. Sometimes there is no wall box, just a trailing cable. Using high quality coax cable is a must too. Kind regards, Ilyas. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Connect a pair into pins A & B. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. You’ll then be able to use your same old phone to make. This will allow a RJ11 socket at the telephone. Up to speed. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. Or the virgin cable that comes into ur property at the moment pull out and. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Just push to fit Firmly push the end of the cables into the sockets. It needs a VM technician to do the work - only they have the correct approved cables and ability to check the power levels etc. Remember, have your Virgin Media network name and WiFi password ready. Turn on and start the Box. All the wall sockets I can see are for BT. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. Virgin Media Movers Team. Options. You could get up to £200 paid off. Chatter and natter. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. It is a RJ11 connector on the TEL1 phone socket on the hub. We would like to show you a description here but the site won’t allow us. Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. Hi there I moved house with my family and we wanted to move to Virgin Media. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. 0 Kudos Reply. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. Checked every. Solved: Hi - I need the Broadband wall socket and telephone socket moved. Plug into the Hub. I would like to arrange for someone to come and look at it and if. To move your number, you will need: The name of your old home phone provider; The Universal Account Number (UAN) from the previous provider - see the table below for help on this. Hey @KingsHeath thanks for reaching out to us 👋 and a warm welcome to the Virgin Media forums. Please help. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. OR. There should be a wall mounted box somewhere inside that has an F socket on it. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Get virgin engineer to move the wall socket. Manage Your Account. Location. Browse Virgin Media Virgin Media Community. 95. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. You can probably replace them with the screws for a normal mains socket or similar. 2. Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. Phone line - 5 mins. Feb 22, 2022. Pop the power cable into a nearby socket and switch it on. VM BB TV Landline. VM will move the socket for £25, probably cheaper than an electrician. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Anything is technically possible. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. 1 Attach the base 1. We appreciate you reaching out to us on here. £ 9. Back a step. 2) The current location of your Hub. But I have no Virgin Media Wall socket in my house. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. You could get up to £200 paid off. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. Posts. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. This follows on from an appointment made for last week. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). Ultrafast Broadband. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Cable installation. Sign in to My Virgin Media a. Sky will credit your account with up to £100 if Virgin charges you termination fees. KIDDERMINSTER. The two sockets on the wall on the RHS are telephone sockets. Moving a Virgin Superhub. on 03-01-2022 18:08. It will look something like this. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. However, I do not have any of the specified wall sockets available. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. You can test they’re secure by checking they don. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. This video will show you how to install a Virgin Media extension cable. ) The hub will be in here too 3. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. • Turn on your TV, then using your TV remote, press the Input, AV or Source button. Before you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. For more information please visit:issue looks like either the white cable isn't clicked in properly at 1 end, or the socket itself on the switch is faulty. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. 24-03-2021 05:06 PM. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. SpeedWow can’t wait to have a BQM looking like this. into the Virgin Media socket on your wall. Hope this helps, I'm sure another poster will answer your question better. Re: Move Virgin wall socket - Virgin Media Community - 5409168. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. All the sockets are put in for you if they do not exist already e. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. You need something called a barrel to connect the two. VM want £99 to move it. • Find that cable at who blue gang on the end and plug it to the socket for the Hub. Then push the connector VM have provided over the screw thread. BT no longer charges a 'broadband cease charge'. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. " The hub is upstairs as previously said. If you link up the hub's phone socket to your existing telephone wall sockets, then disconnecting the old incoming phone cable from the street is advised to prevent the new phone line from the hub being fed back out into. Networking and WiFi. . 4. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax. Tudor. Pay £75-£99 for Virgin Media to do it. on 12-10-2022 15:38. Schneider Electric Lisse Deco 1-Gang Duplex Multimedia Socket Polished Chrome with White Inserts (715FF) compare. on 20-11-2022 17:38. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. The new cables from your Quick Start kit will be push fit. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. Joining in. So the technician will install a coaxial outlet where you want the modem. Reply. 1 ACCEPTED SOLUTION. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Tool for removing cable box. . If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. Pack our kit. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. In response to Llfamily. Make sure to take our kit with you when you move. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Plug the cables into the Hub. I'm a Very Insightful Person, I'm here to share knowledge. Telephone Broadband and Fibre Optic Engineers Ex BT, Wi-Fi Broadband, 50% CHEAPER, Openreach, Sky, Fibre Optic, Virgin Media services, Call: 0800 860 6767, installs & repairs, extension socket installation and broadband repairs, all service providers, slow internet faults fixed, noisy phone line repairs, London network engineers, broadband, WIFI. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. The Gamer Lounge. 0. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. Following the installation and verification of its functionality, you can browse the web or. Step by step guide to self installing your Virgin Media broadband Hub 4. If it doesn't work then you can call the pre-installs team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4 2 Within 2 minutes press theSocket. You might also need to change it if your current package isn’t available at your new address. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. They will respond here in a few days. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. Copy the colours from what is there to the junction box which you can move back along the wire to a hidden location.